Live Support is a module placed on your website that allows chat based support via the Internet with your website visitors.
A “Live Support” icon is placed on your website. When a distributor or customer seeking support visits the site, he or she can see whether or not live support personnel are online. When they are online, the distributor or customer can initiate a conversation and receive an answer to their inquiry.
This is a great way for your company to quickly provide support within a controlled environment.